Store Policies

• CS West Bikes will take every care to make sure shopping with us is a pleasant experience. If for any reason you are not satisfied with your purchase, you may return it to us within 14 days from the date of shipment for a credit or refund.
• Customers are responsible for shipping and handling charges both ways. Return item can also be dropped off at the shop in Colorado Springs.
• All returned items must be in new condition, with all packaging materials and paperwork included. Items returned in poor condition may be subject to a charge. Items returned will be subject to a 15% restocking fee.
• Items returned past the 14-day return period will be given store credit. Items returned after 21 days will be handled in a case by case manner.
• Return Instructions:-Return package via insured US Mail, UPS or Fed-Ex in a sturdy box with indestructible packing tape. C.O.D.'s will not be accepted. -Include a copy of your original invoice along with a note with purchaser's name, address, date of purchase, reason for return, and any instruction for exchange. -
Send returns to:
CS West Bikes
Returns Dept:
3020 W. Colorado Ave Ste A
Colorado Springs, CO, 80904

Please keep a record of shipment.

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